Should You Have a Gate Intercom?

A gate intercom can help a resident, receptionist or guard communicate with a visitor before deciding whether to grant access. It does not prove a person's identity by itself, so it should support the property's visitor-verification procedure rather than replace it.

Audio or video intercom?

An audio intercom supports two-way conversation. A video intercom can add a view of the person or vehicle at the entrance when the camera, lighting and connection are working correctly. The suitable option depends on the entrance layout, connectivity, power supply and who will answer calls.

Questions to ask before installation

• Can the person answering clearly hear and see the entrance where required?
• What happens during a power, network or equipment failure?
• Who may approve a visitor, and how is that approval recorded?
• Is the intercom compatible with the existing gate and access equipment?
• Who maintains the unit and responds when it fails?

Gatekeeper and an intercom perform different functions. The intercom supports communication with a visitor. Gatekeeper allows an authorised phone number to request activation of a compatible connected gate. Any integration or remote intercom feature must be confirmed for the specific equipment being installed.

For a broader review, see what to look for in a modern gate access system.